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Traders’ FAQ

What is the difference between DXtrade and Devexperts and my broker/prop firm?
  • Devexperts is a technology and software provider that developed DXtrade for brokers and prop firms. 
  • Devexperts is not a broker, and does not provide any services to traders. For this reason, it can not engage with traders directly in relation to any account enquiries.  
  • DXtrade is the product name of the software that is used by brokers and prop firms.  
  • Brokers and prop firms use this software (DXtrade) to provide their brokerage services to their traders. Brokers take care of all account enquiries for their traders.  
  • Your broker or prop firm may have recently switched over to using DXtrade software, to provide you with a trading platform and trading services. Your broker still manages the platform’s operations and all trader accounts, including account creation and account credentials. 
Why can’t Devexperts help me with my account?

Devexperts is not a broker or prop firm, and does not provide any services to traders. For this reason, it can not engage with traders directly in relation to any account enquiries.  

Your broker or prop firm may have recently switched over to using DXtrade software, to provide you with a trading platform and trading services. Your broker still manages the platform’s operations and all trader accounts, including account creation and account credentials. 

What is the DXtrade demo account available here?

This demo account is not for traders. It is a service designed for brokers and prop firms to trial the DXtrade software.  

If your broker or prop firm has recently switched to DXtrade (meaning that your broker is now using our software), they will issue you with any new credentials needed to sign into your new account. 

Devexperts only develops the software and technology for brokers. We are not able to assist traders directly with any account enquiries. Please contact your broker or prop firm directly for assistance. 

I can’t log in to the DXtrade mobile app/ the DXtrade app is slow for me. Why? 

One of the benefits of DXtrade is that your broker gets their own mobile app (it is not shared with other brokers). However, this does mean that it requires some extra time to set up and be approved by app stores.  If your broker has recently switched to DXtrade and you are having trouble accessing the mobile app, please contact your broker directly for more information on the status of their app’s launch.

My broker/prop firm is switching to DXtrade. How do I connect my account? 

If your broker or prop firm has recently switched to DXtrade (meaning that your broker is now using our software), your broker or prop firm will issue you with any new credentials needed to sign into your new account.  

Devexperts only develops the software and technology for brokers. We do not (and can not) engage with individual traders on behalf of brokers. We are not able to assist traders directly with any account enquiries. Please contact your broker or prop firm directly for assistance. 

How do I sign into the DXtrade platform, I can only see access to a demo account? 

Devexperts is not a broker, and does not provide any services to traders. For this reason, it can’t engage with traders directly in relation to any account enquiries. 

Please note, that the demo available on the DXtrade website is not for traders. It is a service designed for brokers and prop firms to trial the DXtrade software. 

My username and password are not working. Can you reset them for me? 

If you created an account on the DXtrade site here, please be advised that this is a demo account only, designed for brokers to trial our software. It is not designed for traders, and it is not connected with any broker or prop firm. Devexperts does not provide services to individual traders. 

How do I connect my new DXtrade account to the existing accounts I have with other brokers? 

If your broker or prop firm has recently switched to DXtrade (meaning that your broker is now using our software), they will issue you with any new credentials needed to sign into your account. Devexperts only develops the software and technology for brokers.  

We are not able to assist traders directly with any account enquiries. Please contact your broker or prop firm directly for assistance. 

If you created an account on the DXtrade site here, please be advised that this is a demo account only, designed for brokers to trial our software. It is not designed for traders, and it is not connected with any broker or prop firm. Devexperts does not provide services to individual traders. 

My broker/prop firm is now using DXtrade. How do I integrate Metatrader 4/5, so that trades placed there can be copied over? 

Devexperts is currently integrating a large number of trade copiers with DXtrade, including Trader Connect. The DXtrade copier service will also be available soon.

Are there any tutorials or guides for traders on how to use your platform? 

Here is a YouTube playlist with two tutorials that could be helpful to traders. There are also great resources available on YouTube from traders and third parties (not connected to Devexperts) that use or have used DXtrade.

We see you are integrated with TradingView and brokers using your backend can accept orders from the TradingView platform, is that correct? Do you have more information about that? 

Yes, that is correct. DXtrade can act as the backend for brokers using Tradingview.com. You can find more information about this integration <here>